Production-Ready Voice Agents: Enterprise Security and Compliance

SOC 2 Type II Certification

What it covers: Security, availability, processing integrity, confidentiality, privacy Audit frequency: Annual third-party audit Benefit: Demonstrates enterprise-grade security controls

HIPAA Compliance

Requirements for healthcare: Encrypted transmission, encrypted storage, access controls, audit logging, business associate agreements Vapi HIPAA support: Infrastructure meets HIPAA requirements Customer responsibility: Proper access controls, user training, incident response

PCI-DSS for Payment Data

Scope: Any voice agent collecting credit card data Requirements: Tokenization, encryption, limited storage, regular security testing Vapi approach: Recommend third-party payment processors, not storing card data

GDPR and Data Privacy

Right to access: Provide users their conversation data Right to deletion: Delete user data on request Data minimization: Only collect necessary information Consent: Clear disclosure when using voice AI vs human Retention limits: Delete after business need expires

Security Best Practices

Encryption in transit: TLS 1.3 for all connections Encryption at rest: AES-256 for stored audio and transcripts Access controls: Role-based access to production systems API key rotation: Regular credential updates Penetration testing: Annual security assessments Incident response: Documented procedures for breaches