Voice Agent Production Deployment Checklist
Pre-Launch:
- Complete 100+ simulated test conversations
- Validate all expected conversation paths work correctly
- Hallucination risk assessment complete
- Provider failover configured and tested
- Monitoring dashboards configured with alerts
- HIPAA/PCI/SOC2 compliance verified if applicable
- Privacy policy updated to disclose voice AI usage
- Customer support team trained on escalation procedures
Launch:
- Deploy to 5% of production traffic
- Monitor key metrics for 24-48 hours
- Compare to baseline performance targets
- Increase to 25% if metrics acceptable
- Full rollout after 1 week of stable performance
Post-Launch:
- Weekly metric review meetings
- Monthly A/B test planning and review
- Quarterly cost optimization analysis
- Continuous conversation sampling and quality review
- Regular prompt updates based on new use cases
- Provider performance comparison and optimization